Solution
Post-go-live support and annual maintenance
Go-live is the start. Support and AMC plans keep the system aligned with the business: user help, configuration changes, new reports, upgrades and the occasional rescue.
Deliverables
What a support plan covers
- Named support channel with agreed response times
- User help and how-to questions
- Small configuration changes: fields, print formats, notifications, reports
- Periodic platform upgrades and re-testing of configured workflows
- Health checks on data quality, permissions and backups
- Onboarding of new users and refresher training
- Custom development and new integrationsCustom development
Fit
When you need this
- You have gone live and want the system to keep pace with the business
- You are adding a module, location or team
- You inherited a ClassicNext or similar platform installation without support
Process
How it runs
- 01Plan
- 02Log
- 03Resolve
- 04Review
- 1
Plan
Choose a support plan sized to users and modules.
- 2
Log
Requests are logged and prioritised against agreed response times.
- 3
Resolve
Configuration changes are made, tested and released.
- 4
Review
Periodic reviews to plan upgrades and improvements.
Boundaries
What is outside a standard plan
Support keeps the agreed scope running. New scope is quoted.
- Custom development beyond small changes
- New third-party integrations
- Large data migration or clean-up projects
- On-site visits beyond the plan
FAQ
Support & AMC: common questions
Is support included after go-live?
Every implementation includes a hyper-care window. After that, a support or AMC plan is chosen based on users and modules.
How are response times defined?
By priority level, in the support plan. The exact times are part of the proposal.
See ClassicNext running your business
A 30-minute fitment call: we understand your current process, show the modules that matter to you, and give indicative pricing. No generic tour.
Prefer to start smaller? Get a process audit or request pricing.