Enhance your customer service with an open-source help desk.
Take control of your support with Classicnext ERP Tool—manage tickets, automate tasks, track SLAs, and more.
Gain real-time insights into your support operations.
Use real-time dashboards to quickly spot bottlenecks and improve your support processes.
Keep track of all customer interactions in one place.
Convert calls, emails, and chats into tickets effortlessly and receive real-time notifications.
Automate ticket assignment and boost team efficiency.
Automatically assign tickets to your team with rules like round-robin or load balancing to ensure quick responses.
Boost your support team’s performance.
Monitor your team's performance and collaborate easily with built-in reports on ticket traffic.
Manage SLAs and exceed customer expectations.
Set and track SLAs to improve response and resolution times based on customer expectations.
Give customers real-time access to their support status.
Empower your customers with transparent access to their support tickets, orders, and shipments through the customer portal.
Reduce ticket volume with helpful FAQs and articles.
Cut down on ticket volume by offering helpful FAQs and knowledge articles that allow customers to find solutions quickly.
Never miss a maintenance visit again.
Schedule and track maintenance visits with ease—log work and gather feedback in one click.
On-The-Fly Customizations
Customize your accounting software to fit your needs—no coding required!